Refund policy

Refund Policy for Celine Trade Concept*

At Celine Trade Concept (CTC), we prioritize customer satisfaction. If you’re unsatisfied with your purchase, our transparent refund policy ensures a hassle-free resolution:  

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Refund Eligibility

- Refund requests must be submitted within **14 days** of receiving access to the product.  

- Requests made after this period are not eligible.  

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How to Request a Refund

1. Email us at **support@celinetradeconcept.com**.  

2. Include your **full name**, **account email**, **order number**, and **reason for refund**.  

3. Our team will review and respond within **3 business days**.  

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Refund Process

- Approved refunds are processed within 5-7 business days

- Funds are returned to the original payment method

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Crypto Refunds

- Crypto refunds are sent to the original wallet address unless specified otherwise.  

- We are not responsible for refunds sent to incorrect/inaccessible addresses.  

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**Terms & Conditions**  

- Applies **only** to purchases made directly through CTC.  

- Refunds may be denied if:  

  ✓ The product is modified or misused.  

  ✓ You violate our community guidelines (e.g., Discord/server rules).  

- Revoked access due to policy breaches forfeits refund rights.  

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For questions, contact **support@celinetradeconcept.com**. Thank you for trusting Celine Trade Concept!